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UGREEN has opened preorders for its SynCare Indoor Cam ID500 Pro through its HomeAgent crowdfunding campaign. The company says the Matter-compatible 4K camera routes recordings to the HomeAgent hub for local storage and processing; preorder pricing starts at $89 for the camera add-on, while the base hub is listed at $799 for early backers.
UGREEN has opened preorders for its SynCare Indoor Cam ID500 Pro, offering the Matter-compatible 4K camera as an add-on to its HomeAgent hub crowdfunding campaign. The launch pairs the camera with a local storage and AI-processing system, giving buyers an alternative to cloud-based recording, though delivery timing and the final retail launch schedule are not specified in the source report.
The ID500 Pro is listed with an 8-megapixel sensor capable of 4K HDR video, a 4mm lens with an F1.6 aperture and 8x digital zoom. Its motorized base supports 360-degree pan and 111-degree tilt, with motion tracking intended to keep people or pets in view. UGREEN also lists starlight night vision, dual-band Wi-Fi 6, USB-C power and a physical privacy shutter. The camera can be placed on a desk or mounted on a wall or ceiling.
According to the report’s review of Connectivity Standards Alliance certification documents, the camera uses the Matter 1.5.1 specification and supports streaming video, audio and clips through Matter. The documents also indicate support for pan, tilt and zoom controls, presets, two-way talk, night vision, HDR settings, image flipping and status-light brightness. The camera reports the state of its physical shutter and software privacy modes to Matter platforms.
UGREEN says camera recordings are routed to the HomeAgent hub, rather than stored on the camera or sent to a cloud service. The HomeAgent runs the company’s UGOS Pro software and is described as a local AI and network-storage system. UGREEN says it can process visual data, baby-cry alerts and keyword event summaries at home, and respond to voice requests for camera status or event history. These are company-described capabilities; the source does not provide independent testing or performance results.
A Camera Built Around Local Storage
The preorder matters because it links a Matter camera to a dedicated local hub instead of treating the camera as a standalone network device. For buyers who want recordings kept inside their home, UGREEN’s approach offers a different setup from services that depend on cloud storage or subscriptions. The source report says the camera’s onboard video and snapshot storage are disabled because recordings go to HomeAgent.
Matter support may also make the camera’s controls accessible through compatible smart home platforms, rather than limiting use to UGREEN’s own app. The certification details describe controls for camera movement, privacy and image settings, but practical compatibility will depend on the platforms and software versions users have. The launch also adds another announced product to a category where, according to the report, several brands have discussed Matter cameras but releases have been delayed.
4K Matter compatible indoor security camera
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From Certification to Preorders
UGREEN recently received Matter certifications for a new smart home lineup that includes the HomeAgent hub and two security cameras. The ID500 Pro is now available for preorder through the company’s crowdfunding campaign, following those certification filings. The report identifies two outdoor models, the OD600 Pro and OD800 Pro, as campaign add-ons as well.
The campaign lists the base HomeAgent HA100 at $799 for early backers, compared with a stated $1,599 retail price, and requires a $50 reservation deposit. The higher-spec HA100 Pro is listed at $2,699. Buyers who reserve a HomeAgent can add the ID500 Pro for $89, compared with its stated $149 retail price. The OD600 Pro and OD800 Pro are listed at $159 and $199. These are campaign prices and should not be treated as confirmation of final availability or delivery.
The report places UGREEN’s move amid delayed or slowed Matter camera launches from other smart home brands, including Eve, TP-Link, Xthings and Ezviz. It says Aqara was the only globally available option at the time of publication. That comparison reflects the report’s stated market snapshot, not a guarantee that availability has not changed since.
“The ID500 Pro supports digital and mechanical pan, tilt and zoom over Matter.”
— Matter certification documents, as summarized by Matter Alpha
Delivery and Platform Support
The source material does not give a shipping date, campaign end date or confirmed retail availability for the camera or hub. It also does not explain the terms for refunds, how long campaign pricing will remain available, or whether the stated retail prices will be used at launch.
UGREEN’s descriptions of local AI processing, voice controls and privacy are not accompanied by independent test results in the report. The certification summary documents Matter features, but it does not establish how every feature will work across individual smart home platforms. The report does not identify which platforms will support all camera functions at launch or whether using the camera requires a HomeAgent hub in every configuration.
Campaign Orders and Launch Details
Prospective buyers can currently reserve a HomeAgent through UGREEN’s campaign page and select the ID500 Pro as an add-on. The next concrete milestones are the campaign’s close, UGREEN’s confirmation of shipping schedules and the camera’s retail release. Buyers will also need clearer information on supported platforms and setup requirements to judge how the camera will fit into an existing Matter system.
Until UGREEN publishes those details, the prices should be read as early-backer campaign offers, and the hub’s advertised local-processing features as company claims. The product’s real-world compatibility, recording performance and delivery schedule remain to be established.
Key Questions
How much does the UGREEN ID500 Pro cost during preorder?
The camera is listed at $89 as an early-bird add-on for buyers who reserve a HomeAgent hub. The stated retail price is $149.
Does the ID500 Pro need the HomeAgent hub?
UGREEN’s listed setup routes recordings to the HomeAgent hub and disables onboard video and snapshot storage. The source report does not clarify whether the camera can be used independently or what functions are available without the hub.
What Matter features does the camera support?
Certification documents summarized by Matter Alpha list video and audio streaming, pan, tilt and zoom, two-way talk, privacy-state reporting and several image settings. Support may vary by smart home platform.
When will the camera ship?
The source report does not provide a shipping date or confirm a retail launch schedule. Buyers should check UGREEN’s campaign page for updated fulfillment information.
Source: rss
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